Robots improve customer experience at Belfast Airport

Belfast International Airport is trialling a robot service technology to enhance colleague and customer experience at the gateway.

The trial – the first of its kind in conjunction with SSP UK – sees six service robots deployed later this month at the Sip & Stone Restaurant and Bar.
Working with GW Robotics & Stephens Catering, SSP will test the effectiveness of using the service robots to help servers with their day-to-day tasks, allowing them more time to focus on delivering outstanding customer service.

The airport and SSP believe that this innovative technology will allow staff to spend more time with customers, answering their needs and providing a memorable experience.

Two types of robots will be introduced at Sip & Stone. A service robot called ‘BellaBot’ will bring food and drinks from the kitchen while ‘HolaBot’ will collect plates and cutlery once customers have left their tables.
‘HolaBot’ can be called remotely by colleagues to clear any section of the restaurant as necessary. BellaBot is also equipped with a voice and screen system and can greet customers for a true human-robot interaction.

Find out more about HolaBot: HolaBot: High capacity delivering robot | Fulin Robots

Find out more about BellaBot: Innovative Service Robot Netherlands | Serve Robot Belgium – Probotics