Heathrow announces £10 billion investment to improve airport experience

Heathrow Airport has shared plans for a major £10 billion private investment programme between 2027 and 2031. The goal is to improve services, prepare for more passengers, and modernise key areas of the airport.
The project includes expanding Terminal 2, removing the old Terminal 1, and building a new road tunnel to improve access. In total, there will be new terminal space the size of ten football pitches, with more lounges, shops, restaurants, and better baggage and security systems.

The investment is based on feedback from over two million passengers and close work with airlines. Heathrow wants to improve the customer experience with targets such as having 99% of bags travel with their owners, 95% of passengers clearing security in under five minutes, and 80% of flights leaving on time. At the same time, the airport says it will keep charges fair and avoid putting too much pressure on travellers.

The plan is separate from the potential third runway, which the UK government still supports for future growth.

Find out more about the investment in Heathrow Airport’s full release here.